Home Appliance Warranty Terms & Conditions
EONE Home Appliance “Three Guarantees” Standards
To ensure that consumers using EONE home appliances receive satisfactory after-sales service, the Company strictly provides repair, replacement, and return services (collectively referred to as the “Three Guarantees”) in accordance with relevant laws and regulations, such as the 《Law of the People’s Republic of China on the Protection of Consumer Rights and Interests》, the 《Product Quality Law of the People’s Republic of China》, and the 《Provisions on the Liability for the Repair, Replacement, and Return of Certain Commodities》.
1. During the “Three Guarantees” validity period, the product is eligible for free repair (including costs for materials and labor); the validity periods for the complete unit and major components of each product are as follows:
| Product name | Validity period for the “Three Guarantees” (years) | Names of Major Components | |
| Complete unit | Main parts | ||
Refrigerator/Wine Cooler
| 1
| 3
| Compressor, thermostat, fan motor, solenoid valve, evaporator, condenser, capillary tube, filter, thermostat circuit board, temperature sensor |
| Washer/Dryer | 1 | 3 | Motor, timer, program controller, capacitor, main control board, motor driver board |
| Air condition | 1 | 3 | Compressor, fan motor, thermostat |
| Range hood | 1 | 3 | Motor, main control board (including low-voltage and high-voltage sections) |
| Disinfection cabinet | 1 | 3 | Main control board, UV lamp, light-wave tube, fan assembly, door lock |
| Gas stove | 1 | 3 | Gas valve assembly (valve body, electromagnetic safety valve, thermocouple, microswitch, etc.), glass cooktop |
| Built-in electric cooktop | 1 | 3 | Main control board, heating element, temperature control device |
| Micro-wave oven | 1 | 2 | Control board, motor, magnetron, timer |
| Coffee machine | 1 | – | – |
Built-in oven | 1 | – | – |
| Dishwasher | 1 | 3 | Main control board, wash pump, heater |
| Warming Lamp / Warming Drawer | 1 | – | – |
II. The validity period of the “Three Guarantees” commences on the date the invoice is issued. If the actual delivery of the product occurs after the invoice issuance date, the validity period commences on the date of actual delivery. To avail themselves of the “Three Guarantees,” consumers must provide relevant documentation, such as the invoice or proof of receipt.
III. For household appliance users purchasing products for institutional consumption or production-related consumption, the validity period for the “Three Guarantees” (repair, replacement, and refund) covering both the complete unit and its major components is six months.
IV. The Company sells home appliances with cosmetic defects—which do not affect normal use—at reduced prices; the “Three Guarantees” policy no longer applies to the specific parts affected by the defects.
V. The following situations are not covered by the “Three Guarantees” policy but are eligible for paid repairs:
- Damage caused by improper handling, installation, use, maintenance, or storage by the consumer.
- Damage caused by disassembly or repair performed by the user or by a repair center not authorized by the Company.
- Lacking a “Three Guarantees” certificate and a valid invoice.
- The model number on the “Three Guarantees” certificate does not match the model number of the product being repaired, or the certificate has been altered.
- Product damage caused by force majeure.
EONE Contact Email: info@leke-group.com
*Please note that the company reserves the right of final interpretation and will not provide further notice regarding any changes to the names, addresses, postal codes, telephone numbers, or fax numbers of its service network.